Work Experience

Education

Regional Director                                                                                                                                                      2012 - 2014

USIS- specialized in providing information and security services to government agencies and federal enterprises;  background screening and risk management.  Largest provider of security clearance investigations to the federal government.  Privately held; 10,000+ employees.


Responsible for daily operations, productivity, customer support, contracts management, and overall performance of a region with $26 million in annual revenue and over 200 employees throughout the Mid-Atlantic.  Budgeted, forecasted, aligned financial and business metrics for the region while measuring, monitoring, and delivering results.  Motivated diverse workforce through collaboration and problem-solving, drove change while balancing customer needs.  Member of senior leadership team.


Notable Accomplishments:


  • Achieved highest employee retention rate nationally at 91% for 2013 through creation of  innovative solutions focusing on employee morale and satisfaction
  • Developed and successfully instituted staffing and productivity forecasting processes leading to +/- 2% accuracy quarter over quarter
  • Reduced inventory by 25% through strategic planning, effective resource movements and performance management
  • Received Performance Excellence Award in 2013 for business execution and customer satisfaction
  • Served as national IT liaison successfully leading two customer-critical projects by developing processes for quick execution



District Manager                                                                                                                                                        2007 - 2012

USIS


Developed and executed strategies and policies that promoted growth, customer/employee satisfaction, and compliance.  Responsible for staff of over 160 employees throughout Virginia and North Carolina and $14 million in annual revenue.  Successfully created and implemented positive and achievable business vision through coaching, training, mentoring, and performance management.


Notable Accomplishments:


  • Highest employee retention rate (90%+) within business unit, Top 10 nationally (FY08-FY11) as a result of continued focus on employee development, engagement and morale
  • Appointed to lead division's cost savings team due to district's top financial performance (revenue per employee up 40% in FY08, up 25% in FY09)
  • Selected to provide presentation on fiscal responsibility and cost optimization to front line leaders
  • Headed national team which successfully overhauled and redefined duties, responsibilities, and compensation for the organization's 125 front line leaders
  • Received Outstanding Support Award in 2009 for collaboration with and contributions to operations team


Versatile and accomplished business leader with nearly a decade of extensive operations and general management experience supporting a multibillion-dollar program creating high-level performance and customer satisfaction.  Outstanding hands-on leader with a keen ability to lead large, field-based teams across multiple states who motivates and provides guidance to ensure consistent results well beyond expectations while maintaining organization-leading employee retention rates.  Disciplined self-motivator who has advanced quickly based on a record of achievement and is adept at working across all levels.

Executive Summary

Team Leader                                                                                                                                                  2006 - 2007, 2012

USIS


Mentored, trained, directed, and evaluated efforts of 30 team members to maximize team productivity, quality, and advancement.  Provided timely and accurate feedback, extensive performance reviews, and written evaluations. 


Notable Accomplishments:


  • Served as Acting District Manager on multiple occasions due to recognized leadership capabilities
  • Responsible for tracking and driving district performance on highest priority inventory leading to exponential increases in meeting customer deadlines
  • Created training modules for under-performing team members which led to improvements and adoption by colleagues



    Lean Six Sigma Professional Certificate                                                                                                                           2015

    Management and Strategy Institute


    Change Management Specialist  Certificate                                                                                                                    2015

    Management and Strategy Institute


    "Inspiring Leadership Through Emotional Intelligence"                                                                                   2014-2015

    Case Western Reserve University/Coursera


    Emotional Intelligence Certification                                                                                                                                 2011

    USIS  Leadership Academy


    Bachelor of Science                                                                                                                                                   1998 - 2003

    Old Dominion University





      Investigator/Trainer                                                                                                                                                2003 - 2006

      USIS


      Conducted timely and accurate national security clearance background investigations on behalf of the federal government. 


      Notable Accomplishments:


      • Ranked in Top 8% of all investigators nationally (2005)
      • Recipient of employee incentive plan each quarter due to exemplary overall performance



        What I Do Best

        Team Building and Leadership  -  Program and Operations Management  -  Employee Development and Retention  -  Process Improvement  -  Performance Management  -  Field-Based Employees  -  Forecasting and Resource Management  -  Public Speaking and Communications- Cost Control and Optimization- Profit Center Management